This position is in the field of Technical Support working in conjunction with Dell as part of their remote Incident Response Team.

3 - 6 Months
JOb Description

Principal Accountabilities


·    Provide front line at the elbow IT technical support to end users

·    Troubleshoot issues and resolve problems customer computing devices

·    Assist with hardware deployment and upgrades

·    Configuration and setup of new devices

·    Install software

·    Provides technical services in support of project work.

·    Works with project teams to develop, engineer and implement defined technical activities.

·    Creates and maintains systems software and hardware documentation and assesses

     system information where appropriate


Qualification and Experience


·    2 years relevant work experience

·    Experience with Microsoft Office Suite and Windows in a network environment

·    Strong technical problem-solving skills


·   Ideal candidate will possess a “can do” attitude with a “will do” work ethic

·   Quick thinker, experienced in unconventional problem solving

·   Excellent understanding of business complexity and project inter dependencies

·   Excellent communication, verbal, analytical and problem-solving skills

·   Exceptional interpersonal skills, with a focus on listening and questioning skills

·   Good time management skills and ability to meet deadlines

·   Strong understanding of the organization’s goals and objectives

·   Ability to conduct research into a wide range of computing issues as required

·   Ability to absorb and retain information quickly

·   Ability to present ideas in user-friendly language to executive levels, non-technical

    staff and end users in both business and IT terms

·   Keen attention to detail

·   Ability to effectively prioritize and execute tasks in a high-pressure environment

·   Exceptional customer service orientation

·   Experience working in a team-oriented, collaborative environment

·   Ability to travel 75%

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