This position supports the infrastructure Firewall systems working in conjunction with Dell as part of their remote Incident Response Team.

100% Remote
2 weeks to start with possible extension
Job Posting Date:
JOb Description

Principal Accountabilities


·       Serve as lead and primary escalation point for any Firewall related issues during shift

·       Attend weekly teleconferences, onsite meetings, and participate in working groups, as

        related to constant changing security environment.

·       Implements firewall routing rules and policies

·       Escalates issues as required to SME staff and monitors issues through the trouble


·       Performs recurring maintenance activities such as device reboots on perimeter devices

·       Records and reports concerning network operations and maintenance. Troubleshoots

        network performance issues. Analyzes network traffic

·       Routinely updates architecture diagrams using Visio

·       Monitor and perform health checks on multiple perimeter security devices.

·       Draft,coordinate and publish outage notifications as required.

·       Maintain standard operating procedures and guides.


Qualification and Experience


·       Must be capable of managing multiple high priority initiatives simultaneously.

·       Experience supporting the monitoring and configuration of Firewall/DMZ infrastructure

        including  Network and Application Firewall Packet Filtering technologies

·       First-hand experience with supporting the monitoring and configuration of Firewall/DMZ


        including Network and Application Firewall Packet Filtering technologies

·       Basic Microsoft Windows Server implementation and troubleshooting from a '

        security/firewall  perspective.

·       Intermediate knowledge in configuring Cisco switches.

·       Experienced with TCP/IP network implementation and troubleshooting.

·       2 years of relevant experience


·   Ideal candidate will possess a “can do” attitude with a “will do” work ethic

·   Quick thinker, experienced in unconventional problem solving

·   Excellent understanding of business complexity and project inter dependencies

·   Excellent communication, verbal, analytical and problem-solving skills

·   Exceptional interpersonal skills, with a focus on listening and questioning skills

·   Good time management skills and ability to meet deadlines

·   Strong understanding of the organization’s goals and objectives

·   Ability to conduct research into a wide range of computing issues as required

·   Ability to absorb and retain information quickly

·   Ability to present ideas in user-friendly language to executive levels, non-technical

    staff and end users in both business and IT terms

·   Keen attention to detail

·   Ability to effectively prioritize and execute tasks in a high-pressure environment

·   Exceptional customer service orientation

·   Experience working in a team-oriented, collaborative environment

·   Ability to travel 75%

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